communication workshop

Hastings Communication Services partners with businesses to provide learning and performance improvement programs that hone internal communication systems and proficiency. Every representative at Hastings completes extensive training in a wide range of communication skills, including the use of technology, customized scripts, telephone etiquette, accurate messaging, scheduling appointments, and the importance of a positive attitude.

We share our successful strategies in customized training programs for businesses that prefer maintaining an internal receptionist or support team. We'll begin by consulting with a client on a range of communication solutions and design a program catered to your specific needs.

Our extensive programs map out the customer experience and include each touch point where a support team member assists customers - from the first phone call to a complex decision tree for a help desk call center. We will evaluate current technology in place and recommend hardware or software solutions that improve communications, utilizing text messaging or email to more rapidly deliver messages or smartphone technology that synchronizes schedules and appointments.

Training programs are implemented onsite at your location to enable administrative personnel, customer service, technical support staff or help desk call center operators to learn and practice communication techniques in their natural work environment. This approach improves recall and retention skills.

In addition to telephone answering and messaging systems, our programs include learning modules focused on the most efficient use of technology for scheduling and appointment setting.

We will develop custom scripts and role play scenarios to help your employees hone their skills as a part of the training program. In addition, we provide quality assurance by placing random calls to the organization as a follow up action to measure the program's effectiveness.

Your business benefits from improved communication skills and procedures that help employees perform more efficiently. Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.