customer capture

Turn calls into leads with Hastings’ Customer Capture Solutions. The Hastings team will perform a free evaluation of your business communications and design the most effective and appropriate solution for you.

Customer Capture Solutions:

• Scripting and Data Capture
  The Hastings account management team will help you write a script specific to your business goals, giving our operators a custom flowchart detailing how to field your calls and obtain the most relevant and accurate customer data.
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• Field Service
  Do your company representatives work in the field? Whether they’re service technicians or sales representatives, Hastings can connect them efficiently and accurately with the appropriate callers. Using your specific criteria and business model, Hastings will make sure that calls are given the appropriate urgency status and relayed to the right person within your company, in the manner that best suits you.
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• Literature Requests
  Hastings can take calls and process orders for more information about your company, product, or service, saving you time and money, and converting calls into warm leads. After fulfilling the literature request, we will capture the caller’s contact data and submit it to you to further build your client base.
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• Product or Catalog Orders
  Hastings can receive and process orders over the phone for your company. This scalable service can range from simply capturing the caller’s information to pass along to you to full processing and fulfillment of the order. We provide detailed reports on all transactions, including the card information, the order and the contact data. Further, to provide a turn-key solution to your order processing system, Hastings can link to your fulfillment house to process and fulfill orders.
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• Advertising & Marketing Campaign Response
  If you are running an advertising or marketing campaign and need someone to process the calls that it generates, Hastings can help. Our team of trained operators will capture callers’ data, such as demographics, contact information, or any other specific information you wish to know.
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• Voice Forms
  Perhaps your company doesn’t require a live operator, but does need an intelligent system to direct your callers to the information they require. Then Voice Forms may be your ideal solution. Instead of speaking with a live operator, Voice Forms allow a caller to leave a voice mail with specifically solicited information – their name, contact information, and product of interest – for example. Voice Forms are inexpensive, fast, accurate, and consistent.
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