customer care
Customer service has become a primary means for companies to distinguish themselves from their competition. However, employing a round-the-clock customer service staff is rarely cost-effective and requires management and training. Hastings offers the ability to outsource your customer service department to an experienced, professional call center.
Customer Care Solutions:
- Service, Technical, or Urgent Response DispatchingHasting will answer calls round-the-clock, determine their level of urgency, and contact the appropriate person for dispatching. For less urgent matters, Hastings can also take a message then dispatch the message to a service technician.
›› Find out more - Field ServiceDo your company representatives work in the field? Whether they’re service technicians or sales representatives, Hastings can connect them efficiently and accurately with the appropriate callers. Using your specific criteria and business model, we can screen the caller and notify the best-qualified technician – we can even connect the caller directly to the technician in the field.
›› Find out more - Professional ServiceProfessionals can offer their clients an after-hours answering service that is responsive, accurate, and friendly. Similar to our Field Service, a live operator will make sure your calls are given the appropriate urgency status and relayed to your or the right person within your company, in the manner that best suits you. Professional Service is ideal for attorneys, doctors, therapists, and many others.
›› Find out more - Help Desk ServicesAlleviate the cost of all those man-hours by outsourcing your help desk. Hastings operators can be trained to answer basic, first-line response questions, which make up the majority of help desk calls. More complex help questions can then be patched through to your more experienced employees, in house or in the field.
›› Find out more - Remote ReceptionistDo you work from home or from the road? If you need the professional response of an office receptionist, but don’t have an office, consider our Remote Receptionist service. Callers will be helped by a live receptionist who can either connect the caller with you, or take a message. If you don’t need a live receptionist, consider our Automated Remote Receptionist, which allows the same flexibility, plus optional access to a live operator, via a telemessaging system.
›› Find out more - Voice MailHastings long-standing reputation and history mean we offer the most advanced, flexible, and dependable voicemail systems available.
›› Find out more - Communication WorkshopWould you prefer to keep your communications internal, but would like to polish the skills of your employees? We can train your employees on the best telephone skills, etiquette, and the most effective communication strategies.
›› Find out more - R.S.V.P. ServicesIf you’re coordinating an event, a fundraiser, or even an office party, let Hastings handle the responses.
›› Find out more - FaxingHastings offers scalable faxing services, either on demand or as needed. We can accept and send faxes on your behalf, and coordinate faxes with other services to provide more comprehensive customer service. All faxes can be delivered in hardcopy or electronically, as an e-mail.
›› Find out more - Wake Up ServiceHastings can make sure you don’t oversleep for that big meeting or show up late for your presentation. Hastings’ Wake-up service is a simple reminder service. At a pre-arranged date, time, and number, a live operator will call you to wake you or remind you of the time. We can even ask you a series of questions to make sure you’re up and alert!
›› Find out more - Private Mail BoxesDo you work from home or from the road? If you need a private mailbox, Hastings can provide you with a marketable, downtown address. No more waiting around to accept delivery of a package – Hastings will do that for you, round the clock. You can retrieve you mail at your convenience, or have it periodically forwarded to another address.
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