field service

Hastings Communication Services offers a wide range of services to businesses providing Field Services. Our live telephone answering services include a bilingual operator to cover the phones as a virtual receptionist for your business. Together, we will establish a rapid response system that indicates an urgency status and call dispatching protocols based on your unique needs.

A customized script is developed to answer phone calls and elicit pertinent information from each caller. Our bilingual call center representatives are courteous and trained to gather accurate information as remote receptionists for your company.

We will connect incoming calls directly to your sales representatives or scheduling personnel. If you prefer, we will gather relevant information and route messages to key staff via email, text message, cell phone, pager, fax or phone call from the operator. Unified messaging and reporting services enable your management team to stay abreast of every call and service request.

Hastings enables Field Service businesses to improve customer support with live telephone operators available 24/7 every day of the year. Customized scripts may be developed so operators are able to answer frequently asked questions and collect important customer information.

Call answering procedures may include instructions to route phone calls to key personnel during normal business hours and route messages via email, text, or pager in the evening or over the weekend. Every call is recorded for training and quality assurance purposes.

We will represent your business professionally and courteously to assure customers that their issue is important and will be addressed in a timely fashion.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.