literature requests

Hastings Communication Services offers a wide range of inbound solutions that support your business' sales team. When a potential customer calls to request information rather than send an email request or download information from your website, they want personalized service. This first call begins a personal experience or relationship between the person and your company.

At Hastings, we offer live telephone answering services that are customized to meet your business needs. We will establish call answering protocols and process literature requests for your business accurately and efficiently. Our services are integrated with your sales strategies and CRM system, providing unified messaging and reporting.

Based on call processing procedures established, we will fulfill literature requests, answer frequently asked questions or dispatch SMS messages via text message, email, fax or phone call from the operator. Hastings' remote receptionists will capture accurate information to fulfill a request for information and provide detailed reporting for your sales team to track the sales lead.

We offer bilingual call center representatives along with order entry services to efficiently help your business increase sales. By outsourcing telephone answering solutions to Hastings, we free your salespeople up to actively pursue sales leads, qualify more potential customers, and increase sales. Our remote receptionists are an extension of your staff and have in-depth training in telephone etiquette, articulation, accurate messaging and professionalism.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.