product or catalog orders

When your business depends on accurate processing of product or catalog orders, you need an efficient call center solution. Hastings Communication Services offers a wide range of Inbound Solutions that support your need for live telephone operators who will provide accurate professional and courteous personalized service.

Today, more and more catalog sales companies offer ecommerce websites to efficiently process product orders. When an individual calls your business directly to place an order, he or she wants assistance or may have a question.

At Hastings, we offer customized live telephone answering services that enhances or serves as your business call center. By outsourcing solutions such as order taking or order entry services to Hastings, your business is able to reduce administrative costs. Together we'll establish call answering protocols, utilizing customized scripts for order entry or information gathering. Our operators will answer frequently asked questions and make a personal connection with each caller.

We will process accurate orders for callers - including secure credit card processing - helping your business increase sales. Our order entry services can be incorporated into your lead generation, sales procedures and CRM system. Let us cover the phones and free up your employees to process orders.

Our bilingual call center representatives become an extension of your staff and have in-depth training in telephone etiquette, articulation, accurate messaging and professionalism.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.