improve customer care for professional services
Hastings Communication Services offers efficient business solutions for professionals in a range of industries - from lawyers and accountants to dentists and chiropractors. Our remote receptionists represent your business professionally, providing courteous and accurate live telephone answering and scheduling services.
At Hastings, we partner with businesses to capture more new customers for your practice and improve customer service and support. We become an integral component of your operations, supporting your receptionist and scheduling personnel - whether you need to outsource telephone answering services to answer all incoming calls, schedule appointments and dispatch messages - or you require high volume or after hours support to transfer urgent calls or dispatch messages.
We learn about your professional services and current business processes, then identify ways to improve internal communications and scheduling procedures, utilizing technology that synchronizes telephone technology and scheduling software so we both have access to up-to-date accurate information.
A call answering protocol is established, along with custom scripts to elicit pertinent information from callers. Our bilingual remote receptionists are trained to capture accurate information so they can transfer phone calls to key personnel or dispatch messages via text, email, pager and/or phone call based on urgency.
We utilize scheduling software to set appointments for your patients or customers efficiently. Your scheduling staff and our representative both have access to the same live data so schedules are accurately maintained. We also offer bilingual operators and unified messaging and reporting services, enabling your company to better serve the Spanish speaking community.
Hastings is HIPAA compliant and all phone calls are recorded for training and quality assurance. Your business will benefit from an efficient communications system to support your team of nurses, assistants, scheduling staff and wellness professionals.
Accurate messages are provided to key personnel in daily reports that are also archived by Hastings. Efficient reporting of phone calls and messages dispatched enables you to track your business operations and keep abreast of patient and scheduling details.
Contact Hastings for a complimentary consultation so we can learn about your business and offer cost effective communication solutions.