remote receptionist
Hastings Communication Services offers cost effective communication solutions for businesses to outsource receptionist services. Our Remote Receptionists - or Virtual Receptionists - represent your business professionally and courteously to every incoming caller. Together, we establish custom scripts and call answering protocols to cover the phones, efficiently screen callers and capture accurate information.
Our Remote Receptionists are courteous and know how to elicit pertinent information to support your sales team. We'll screen incoming calls and transfer calls or dispatch messages to key personnel via text, email, pager and/or phone call based on the information we gather.
Your business benefits from improved customer service, rapid accurate messaging and reduced expenses by outsourcing call answering services to Hastings. Your team can more efficient prioritize calls and respond to sales leads, technical questions or requests for product information.
Hastings offers a full range of services - from bilingual operators to answer all incoming calls to support services during high call volume periods or after hours support to route urgent calls and dispatch messages. Technology at the heart of Hastings synchronizes incoming calls with custom scripts and call answering protocols.
Our Remote Receptionists are trained to capture accurate information and dispatch calls and messages based on your business needs. We offer bilingual Remote Receptionists, paging and messaging services, along with unified messaging and reporting, enabling your company to better serve the Spanish speaking community.
Detailed reporting is provided to keep managers informed of daily communications empowering them to efficiently stay abreast of sales opportunities, address customer service issues and manage employees. By improving call answering services, your business enhances the customer experience and builds loyalty with customers.
All phone calls are recorded for training and quality assurance. Your business will benefit from an efficient communications system to improve customer capture, customer care and business support.
Contact Hastings for a complimentary consultation so we can learn about your business and offer cost effective communication solutions.