scripting and data capture

An integral part of your sales strategy is the image and message you convey when a customer calls. Incoming calls are equally important as direct sales calls. Hastings Communication Services works closely with clients to develop customized scripts and methods for capturing data that are integrated with your Customer Relationship Management (CRM) system.

Inbound solutions are established for processing each call. We will develop customized call answering scripts for your business that project a professional image and most efficiently capture the accurate data you need to respond to a request for information, a sales lead or service an existing customer.

Technology at the heart of Hastings synchronizes client scripts with each incoming phone call. Our remote receptionists are trained to help capture sales leads by providing courteous personalized service and eliciting detailed information. We offer bilingual answering services along with order entry services to efficiently help you increase sales.

At Hastings, we record all phone calls for training and quality assurance. In addition, we capture accurate information and input that data into web forms or dispatch SMS text messages or email messages as established in call answering protocols. A unique protocol is established for processing all calls as well as unified messaging and reporting.

Many businesses benefit from establishing an urgency status for Hastings operators to capture critical data and process calls based on the urgency of the client's need or situation. Hastings is HIPAA compliant and will place customer orders or process a customer service request.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.