voice forms

Hastings Communication Services offers a wide range of inbound solutions that support your business needs. In addition to live telephone operators, we offer voice forms - or a virtual receptionist - for companies that prefer an automated intelligent answering system.

Together, we will establish customized scripts for the automated answering system. Technology at Hastings is scalable and can be designed to elicit pertinent information during the phone call. A caller may select from a number of choices to request information, leave a general message in the company voicemail box or a detailed message for a specific person.

We also offer bilingual answering services and scripts can be recorded in Spanish and English in order to accommodate Spanish-speaking callers.

An interactive answering system is often a suitable choice for businesses that want enhanced call answering features without investing in telephone answering hardware and software support. A business call center can be programmed with unique extensions and voicemail boxes that offer callers a variety of options.

By outsourcing the automated intelligent answering service to Hastings, your business is able to reduce costs and be assured that the system is performing 24/7. Emergency power systems in place at Hastings ensure uninterrupted call answering operations in case of a utility power failure. In addition, we have implemented redundant data storage and backup procedures which are strictly adhered to for quality assurance.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.