Example: The owner of a real estate company lists his phone number on all of his “for sale” signs. A passerby calls his office after hours and, rather than getting his voicemail, is connected with a real person. This round-the-clock, live receptionist is well-trained on the real estate agent’s company and solicits information from the prospective customer, converting the passerby into a warm lead. Furthermore, the receptionist answers several of the caller’s questions and sends her pamphlets on the property and others like it. After the call, the receptionist processes the warm lead and passes along all of the data to the real estate agent in the manner most effective for him.
Field Service
Do your company representatives work in the field? Whether they’re service technicians or sales representatives, Hastings can connect them efficiently and accurately with the appropriate callers. Using your specific criteria and business model, Hastings will make sure that calls are given the appropriate urgency status and relayed to the right person within your company, in the manner that best suits you.
Voice Forms
Perhaps your company doesn’t require a live operator, but does need an intelligent system to direct your callers to the information they require. Then Voice Forms may be your ideal solution. Instead of speaking with a live operator, Voice Forms allow a caller to leave a voice mail with specifically solicited information – their name, contact information, and product of interest – for example. Voice Forms are inexpensive, fast, accurate, and consistent.
Scripting and Data Capture
The Hastings account management team will help you write a script specific to your business goals, giving our operators a custom flowchart detailing how to field your calls and obtain the most relevant and accurate customer data.
Literature Requests
Hastings can take calls and process orders for more information about your company, product, or service, saving you time and money, and converting calls into warm leads. After fulfilling the literature request, we will capture the caller’s contact data and submit it to you to further build your client base.
Product or Catalog Orders
Hastings can receive and process orders over the phone for your company. This scalable service can range from simply capturing the caller’s information to pass along to you to full processing and fulfillment of the order. We provide detailed reports on all transactions, including the card information, the order and the contact data. Further, to provide a turn-key solution to your order processing system, Hastings can link to your fulfillment house to process and fulfill orders.
Advertising & Marketing Response Systems
If you are running an advertising or marketing campaign and need someone to process the calls that it generates, Hastings can help. Our team of trained operators will capture callers’ data, such as demographics, contact information, or any other specific information you wish to know.