Example: An apartment complex manager needs to offer her tenants the ability to report an problem, such as a plumbing leak. Using Hastings’ Customer Support solutions, you would have the emergency call answered by a trained operator and processed quickly. The Hastings operator would then dispatch the appropriate technician to fix the problem.
Service, Technical & Urgent Response Dispatching
Hastings will answer calls round-the-clock, determine their level of urgency, and contact the appropriate person for dispatching. For less urgent matters, Hastings can also take a message then dispatch the message to a service technician.
Field Service
Do your company representatives work in the field? Whether they’re service technicians or sales representatives, Hastings can connect them efficiently and accurately with the appropriate callers. Using your specific criteria and business model, Hastings will make sure that calls are given the appropriate urgency status and relayed to the right person within your company, in the manner that best suits you.
Professional Service
Professionals can offer their clients an after-hours answering service that is responsive, accurate, and friendly. Similar to our Field Service, a live operator will make sure your calls are given the appropriate urgency status and relayed to your or the right person within your company, in the manner that best suits you. Professional Service is ideal for attorneys, doctors, therapists, and many others.
Help Desk Services
Alleviate the cost of all those man-hours by outsourcing your help desk. Hastings operators can be trained to answer basic, first-line response questions, which make up the majority of help desk calls. More complex help questions can then be patched through to your more experienced employees, in house or in the field.
Remote Receptionist
Do you work from home or from the road? If you need the professional response of an office receptionist, but don’t have an office, consider our Remote Receptionist service. Callers will be helped by a live receptionist who can either connect the caller with you, or take a message. If you don’t need a live receptionist, consider our Automated Remote Receptionist, which allows the same flexibility, plus optional access to a live operator, via a telemessaging system.
Voice Mail
Hastings long-standing reputation and history mean we offer the most advanced, flexible, and dependable voicemail systems available.
Communication Workshop
Would you prefer to keep your communications internal, but would like to polish the skills of your employees? We can train your employees on the best telephone skills, etiquette, and the most effective communication strategies.
RSVP Services
If you’re coordinating an event, a fundraiser, or even an office party, let Hastings handle the responses.
Faxing
Hastings offers scalable faxing services, either on demand or as needed. We can accept and send faxes on your behalf, and coordinate faxes with other services to provide more comprehensive customer service. All faxes can be delivered in hardcopy or electronically, as an e-mail.
Wake Up Services
Hastings can make sure you don’t oversleep for that big meeting or show up late for your presentation. Hastings’ Wake-up service is a simple reminder service. At a pre-arranged date, time, and number, a live operator will call you to wake you or remind you of the time. We can even ask you a series of questions to make sure you’re up and alert!
Private Mail Boxes
Do you work from home or from the road? If you need a private mailbox, Hastings can provide you with a marketable, downtown address. No more waiting around to accept delivery of a package – Hastings will do that for you, round-the-clock. You can retrieve your mail at your convenience, or have it periodically forwarded to another address.