HIPAA Compliance: Where Hastings Can Help
If you are part of the medical community, you know you must comply with the Health Insurance Portability and Accountability Act. In part, the act says that any communication of sensitive patient health information must be transmitted in a secure fashion, and only to those authorized to receive it. But HIPAA doesn’t stop with you, [...]
Excellence Earns Diamond Award
Hastings Communication Services today announced it was awarded the prestigious Diamond Award of Excellence from the Association of TeleServices International, a trade association for telephone answering services, voice-mail services, and other communication service companies. The award was created to recognize excellence in customer service. “The Award of Excellence demonstrates the investment made by Hastings and [...]
Live Telephone Answering Service: A Closer Look
Of every ten business calls, seven callers never have the opportunity to speak to a human being. That means only three in every ten callers actually talk to a real person. A live, person-to-person conversation has a strong impact on your relationship with your customer; it provides a level of immediacy, authenticity, professionalism and trust [...]
Award of Excellence Presented to Hastings
Hastings Communication Services, Inc. of Austin, TX has been honored with the exclusive 2006 Award of Excellence for the ninth year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Hastings Communication Services, Inc. [...]
“HIPAA” Forms Available for Download
To assist our clients comply with the HIPAA regulations, we have a Business Associate Agreement that was developed by our national trade association, the Association of TeleServices International (ATSI). Follow these steps to complete the Business Associate Agreement with Hastings: Download a copy of the Agreement: Business Associate Agreement Open and print the agreement using [...]
Outstanding Service Earns National Award
Hastings Communication Services, Inc. of Austin, TX has been honored with the exclusive 2005 Award of Excellence for the eighth consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Hastings Communication Services, [...]
Hastings Joins Relief Effort to Help Tsunami Victims
“Hastings Humans” to answer pledge phones during Tsunami Relief benefit concert
ABJ: Heeding the Business Call
We had a nice write-up in the Austin Business Journal earlier this week. Here’s a link to the article: Heeding the Business Call
Mystery Calls Result in International Award
Hastings Communication Services was again honored with the exclusive Award of Excellence at the Annual Convention of the Association of TeleServices, International (ATSI) in Orlando, Florida on June 23, 2003. “I knew we’d done well, but I was still pretty nervous,” said company president Mark Hastings, when asked to describe his reaction when the award [...]