service, technical & urgent response dispatching

Hastings Communication Services offers a range of business solutions for service and repair companies providing technical, maintenance, or critical emergency services. Through improved communication services, maintenance and repair companies can respond to customers needs more quickly.

Hastings offers live telephone answering services that are integrated with a company's scheduling system to enhance the level of service and support provided to customers.

In initial information gathering discussions, Hastings will learn about a company's business offering and identify ways to improve customer response, dispatching, reporting, and record keeping. A call answering protocol will be established, along with procedures for responding to urgent situations.

Custom call answering scripts will be developed to efficiently capture accurate information. Hastings telecommunications technology synchronizes client scripts with each incoming phone call. Our representatives are trained to elicit pertinent information so they can route the phone call to the technician on call or dispatch urgent messages via text, email, pager and/or phone call. We offer bilingual operators to help your company better serve the Spanish speaking community.

All phone calls are recorded for training and quality assurance. Messages are recorded and provided to key personnel in reports that are also archived by Hastings. Your managers can track their business operations more efficiently with daily reports of phone calls and messages dispatched.

Businesses improve customer service and urgent response systems through synchronized communications with Hastings operators, service technicians and scheduling personnel. Contact Hastings for a complimentary consultation so we can partner with you to improve your customer care services.

Example:
The walk-in refrigerator at a restaurant stops working just prior to the second evening rush. The restaurant manager calls the refrigeration company, who has contracted with Hastings. The call is promptly answered by a Hastings Representative, who determines the nature and urgency of the call, captures the restaurant manager's contact info, and immediately dispatches the information to the most qualified service technician. The service tech is on-site within the hour, and the refrigeration company saves the restuarant thousands of dollars in inventory and revenue.

Improve customer service
Urgent response dispatching
Custom client scripts
Bilingual operators
Capture accurate information
Dispatch urgent messages
Accurate daily reports of calls and messages