Move ahead in your career by skillfully handling a high volume of calls from a variety of callers, on behalf of our eclectic selection of clients. As their Telephone Service Representative, you’ll be helping each caller solve their problems, and make them happier in the process. This is your opportunity to work in a fast-paced, professional environment, where you’ll learn more about the business world around you.

Your dependable work ethic, and excellent problem-solving and multi-tasking skills will put you on track to be part of an internationally-recognized company with award-winning customer service, where excellence happens everyday.

If you have good attendance habits, typing skills of at least 30 WPM, a pleasant speaking voice, and value a positive customer experience, this could be the place for you. If you fluently speak both spanish and english, have previous call center experience, are computer-literate, and can work flexible hours, you will rise to the top of the application heap.

Apply today, and you may soon find yourself working for a stable company, located in downtown Austin, Texas, USA, with good pay, excellent benefits, a family atmosphere, and that rare habit of excellence.

For more information, and to ask if positions are still available, call our Employment Line: (512) 479-9492

The prestigious Award of Excellence is presented annually to companies who show a commitment to outstanding customer service. The award follows a series of “mystery” calls placed to the service; the the calls are evaluated by a panel of independent judges, and only those firms who show a consistently high level of service along four stringently measured dimensions are considered for the award.

Mark Hastings – who was honored with the ATSI Hall of Fame award only two days before – and Scott Hastings accepted the Award of Excellence from ATSI Board President Michael Fultz.

This award marks the fourteenth consecutive Award of Excellence held by Hastings.

“We couldn’t be more proud to win this award,” said Scott Hastings. “This endorses the tremendous effort our agents make to treat every call with excellent care.”

The ATSI Hall of Fame Award is given to deserving individuals in appreciation for their contributions to the TeleServices industry.

The presentation was hosted by ATSI President Michael Fultz, who recalled Mark Hastings’ contributions and service to the industry, including being a driving force behind the introduction of the Award of Excellence which has raised the standards and recognition of the industry.

Accepting a plaque commemorating his induction, Mark recalled his parents, Ann and Clint Hastings, who had been inducted to the Hall of Fame in 1995, and the influence and model they provided for his involvement in the industry.

Hastings offers live telephone answering services that are integrated with a company’s scheduling system to enhance the level of service and support provided to customers.

In initial information gathering discussions, Hastings will learn about a company’s business offering and identify ways to improve customer response, dispatching, reporting, and record keeping. A call answering protocol will be established, along with procedures for responding to urgent situations.

Custom call answering scripts will be developed to efficiently capture accurate information. Hastings telecommunications technology synchronizes client scripts with each incoming phone call. Our representatives are trained to elicit pertinent information so they can route the phone call to the technician on call or dispatch urgent messages via text, email, pager and/or phone call. We offer bilingual operators to help your company better serve the Spanish speaking community.

All phone calls are recorded for training and quality assurance. Messages are recorded and provided to key personnel in reports that are also archived by Hastings. Your managers can track their business operations more efficiently with daily reports of phone calls and messages dispatched.

Businesses improve customer service and urgent response systems through synchronized communications with Hastings operators, service technicians and scheduling personnel. Contact Hastings for a complimentary consultation so we can partner with you to improve your customer care services.

A customized script is developed to answer phone calls and elicit pertinent information from each caller. Our bilingual call center representatives are courteous and trained to gather accurate information as remote receptionists for your company.

We will connect incoming calls directly to your sales representatives or scheduling personnel. If you prefer, we will gather relevant information and route messages to key staff via email, text message, cell phone, pager, fax or phone call from the operator. Unified messaging and reporting services enable your management team to stay abreast of every call and service request.

Hastings enables Field Service businesses to improve customer support with live telephone operators available 24/7 every day of the year. Customized scripts may be developed so operators are able to answer frequently asked questions and collect important customer information.

Call answering procedures may include instructions to route phone calls to key personnel during normal business hours and route messages via email, text, or pager in the evening or over the weekend. Every call is recorded for training and quality assurance purposes.

We will represent your business professionally and courteously to assure customers that their issue is important and will be addressed in a timely fashion.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.

At Hastings, we partner with businesses to capture more new customers for your practice and improve customer service and support. We become an integral component of your operations, supporting your receptionist and scheduling personnel – whether you need to outsource telephone answering services to answer all incoming calls, schedule appointments and dispatch messages – or you require high volume or after hours support to transfer urgent calls or dispatch messages.

We learn about your professional services and current business processes, then identify ways to improve internal communications and scheduling procedures, utilizing technology that synchronizes telephone technology and scheduling software so we both have access to up-to-date accurate information.

A call answering protocol is established, along with custom scripts to elicit pertinent information from callers. Our bilingual remote receptionists are trained to capture accurate information so they can transfer phone calls to key personnel or dispatch messages via text, email, pager and/or phone call based on urgency.

We utilize scheduling software to set appointments for your patients or customers efficiently. Your scheduling staff and our representative both have access to the same live data so schedules are accurately maintained. We also offer bilingual operators and unified messaging and reporting services, enabling your company to better serve the Spanish speaking community.

Hastings is HIPAA compliant and all phone calls are recorded for training and quality assurance. Your business will benefit from an efficient communications system to support your team of nurses, assistants, scheduling staff and wellness professionals.

Accurate messages are provided to key personnel in daily reports that are also archived by Hastings. Efficient reporting of phone calls and messages dispatched enables you to track your business operations and keep abreast of patient and scheduling details.

Contact Hastings for a complimentary consultation so we can learn about your business and offer cost effective communication solutions.

Together, we will establish customized scripts for the automated answering system. Technology at Hastings is scalable and can be designed to elicit pertinent information during the phone call. A caller may select from a number of choices to request information, leave a general message in the company voicemail box or a detailed message for a specific person.

We also offer bilingual answering services and scripts can be recorded in Spanish and English in order to accommodate Spanish-speaking callers.

An interactive answering system is often a suitable choice for businesses that want enhanced call answering features without investing in telephone answering hardware and software support. A business call center can be programmed with unique extensions and voicemail boxes that offer callers a variety of options.

By outsourcing the automated intelligent answering service to Hastings, your business is able to reduce costs and be assured that the system is performing 24/7. Emergency power systems in place at Hastings ensure uninterrupted call answering operations in case of a utility power failure. In addition, we have implemented redundant data storage and backup procedures which are strictly adhered to for quality assurance.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.

Your business benefits from improved technical service and support and reduces expenses by outsourcing answering services to Hastings.

Together with clients, we will establish a decision tree for answering frequently asked questions and troubleshooting technical issues. Many situations can be resolved with a few simple questions to diagnose the problem. Technology at the heart of Hastings synchronizes incoming calls with scripts and call answering protocols. Our bilingual representatives are courteous and know how to elicit pertinent information to help resolve technical issues.

We will create trouble tickets and relay accurate messages to designated personnel within your organization. Unified messaging and reporting is provided so managers can efficiently stay abreast of technical issues and follow up with staff.

By outsourcing help desk services and customer support, your business enhances the customer experience and builds loyalty with customers. Employees throughout the organization solve technical issues more rapidly and maintain productivity.

Hastings offers a range of answering services – from bilingual operators to cover the phones during normal business hours to support services for high call volume periods, after hours, or to transfer urgent technical calls and dispatch SMS messages.

Our representatives are trained to capture accurate information so they can route the phone call to designated technical personnel or dispatch messages via text, email, pager and/or phone call based on urgency. We offer bilingual help desk representatives, enabling your company to better serve the Spanish speaking community.

All phone calls are recorded for training and quality assurance. Your business will benefit from an efficient communications system to improve technical support and help desk services.

Contact Hastings for a complimentary consultation so we can learn about your business and offer effective communication solutions.

Hastings Communication Services offers cost effective communication solutions for businesses to outsource receptionist services. Our Remote Receptionists – or Virtual Receptionists – represent your business professionally and courteously to every incoming caller. Together, we establish custom scripts and call answering protocols to cover the phones, efficiently screen callers and capture accurate information.

Our Remote Receptionists are courteous and know how to elicit pertinent information to support your sales team. We’ll screen incoming calls and transfer calls or dispatch messages to key personnel via text, email, pager and/or phone call based on the information we gather.

Your business benefits from improved customer service, rapid accurate messaging and reduced expenses by outsourcing call answering services to Hastings. Your team can more efficient prioritize calls and respond to sales leads, technical questions or requests for product information.

Hastings offers a full range of services – from bilingual operators to answer all incoming calls to support services during high call volume periods or after hours support to route urgent calls and dispatch messages. Technology at the heart of Hastings synchronizes incoming calls with custom scripts and call answering protocols.

Our Remote Receptionists are trained to capture accurate information and dispatch calls and messages based on your business needs. We offer bilingual Remote Receptionists, paging and messaging services, along with unified messaging and reporting, enabling your company to better serve the Spanish speaking community.

Detailed reporting is provided to keep managers informed of daily communications empowering them to efficiently stay abreast of sales opportunities, address customer service issues and manage employees. By improving call answering services, your business enhances the customer experience and builds loyalty with customers.

All phone calls are recorded for training and quality assurance. Your business will benefit from an efficient communications system to improve customer capture, customer care and business support.

Contact Hastings for a complimentary consultation so we can learn about your business and offer cost effective communication solutions.

We will develop and record custom scripts for automated systems and program the technology to direct calls to designated extensions. Scalable solutions are easy to implement and help businesses reduce administrative and technology costs. The IT team at Hastings will ensure that phone systems are accurately linked with your personnel database and phone systems. Voice mail and fax messages can be accessed by staff anywhere anytime, providing a record for efficiently managing messages and follow up actions.

Custom scripts can be updated easily to promote products or services. Your team can more efficient prioritize daily tasks and respond to sales leads, technical questions or requests for product information when they are not interrupted with every incoming phone call.

Hastings offers large storage and retrieval systems, as well as call forwarding and voicemail notification & delivery via SMS text messaging services and/or unified messaging and reporting via email. Your employees will be astounded by how much time they save retrieving text messages and emails compared with listening to voice mail.

Your business benefits from enhanced functionality and reduced expenses by outsourcing your voice mail services to Hastings. Our bilingual operators can record scripts in both Spanish and English to help you transfer calls to the right employee.

Enhanced voice mail features enable your employees to share messages as well as provide daily reporting to help managers keep informed of sales opportunities, customer service issues and efficiently manage employees.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.

We share our successful strategies in customized training programs for businesses that prefer maintaining an internal receptionist or support team. We’ll begin by consulting with a client on a range of communication solutions and design a program catered to your specific needs.

Our extensive programs map out the customer experience and include each touch point where a support team member assists customers – from the first phone call to a complex decision tree for a help desk call center. We will evaluate current technology in place and recommend hardware or software solutions that improve communications, utilizing text messaging or email to more rapidly deliver messages or smartphone technology that synchronizes schedules and appointments.

Training programs are implemented onsite at your location to enable administrative personnel, customer service, technical support staff or help desk call center operators to learn and practice communication techniques in their natural work environment. This approach improves recall and retention skills.

In addition to telephone answering and messaging systems, our programs include learning modules focused on the most efficient use of technology for scheduling and appointment setting.

We will develop custom scripts and role play scenarios to help your employees hone their skills as a part of the training program. In addition, we provide quality assurance by placing random calls to the organization as a follow up action to measure the program’s effectiveness.

Your business benefits from improved communication skills and procedures that help employees perform more efficiently. Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.

This RSVP service frees your event planner up to focus on other key elements of the event – such as the program, catering, set or decor.

Accurate attendance reports are also vital when tracking the effectiveness of a marketing campaign. Hastings provides detailed daily reports that indicate if the caller is responding to a “save the date” postcard, printed invitation, email invitation, advertisement or other announcement. In addition to having an accurate prediction of the number of guests who plan to attend the event, this valuable marketing information informs marketing executives of the effectiveness of campaign tactics.

Event planners and marketing professionals benefit from up-to-date reports in the weeks and days leading up to the event. They also save valuable time that might be spent answering frequently asked questions posed by guests calling to RSVP and can focus on more important tasks.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.

Personalized fax mailboxes benefit companies that routinely receive legal documents, medical or financial information via fax. Hastings is HIPAA compliant and provides outsourced fax mailbox services to a range of private medical practices including dentists, orthodontists, chiropractors, veterinarians, pharmacies and other healthcare providers.

In addition, professionals in the financial industry can assure their customers that personal information submitted via fax will not be left out in common areas where unauthorized personnel may inadvertently have access to it. Attorneys and law firms that utilize personalized fax mailbox solutions can reassure clients that sensitive communications are viewed only by intended recipients.

Employees can access fax messages anywhere anytime they have access to email or the secure website set up by Hastings. The fax mailbox service enables you to more efficiently and securely store and track fax documents.

We will program scalable technology solutions that route fax incoming messages directly to designated fax mailboxes. Outsourced solutions are easy to implement and help your business reduce administrative and technology costs. The IT team at Hastings will ensure that the fax mailbox system is accurately linked with your personnel database and phone systems.

Hastings offers large storage and retrieval systems and your business benefits from instant access to incoming faxes. Contact Hastings for a complimentary consultation so we can learn about your business needs and offer a cost effective solution.

We’ll establish a pre-arranged date, time and phone number to call and a Hastings operator will call to remind you of the time. If you like, we’ll also review your schedule for the day, ask a series of questions to make sure you are alert or review other details or procedures that have been established in calling protocols.

The Wake Up Service is a great way for managers to ensure field technicians are prepared for their morning appointments. In addition, we will provide unified messaging and reporting to keep managers abreast of contacts made.

Contact Hastings for a complimentary consultation so we can learn about your business needs and offer effective communication solutions.

Our receptionist will accept and sign for packages so you don’t have to wait around for a delivery. We will alert you to mail and packages received via SMS text message, email message, and/or pager, based on protocol established for the mail service. You can pick up mail and packages at your convenience or we will forward them to another address periodically.

Private mail box services can be combined with outsourced telephone answering services, personalized fax mailboxes and a host of communication solutions offered by Hastings to support your unique business needs.

Companies benefit from a downtown Austin address that enhances their brand with a prestigious virtual business presence. Contact Hastings for a complimentary consultation so we can learn about your business and offer cost effective communication solutions.