We won the Award of Excellence again!
The award was presented this afternoon, at the end of ATSI’s conference and expo in St. Louis. Mark was presented the award by ATSI's president, Allan Fromm.
Congatulations to all of our Hastings Humans! All your hard work and attention to detail has paid off for the 11th year!
ATSI hasn’t posted the press release online yet, so here’s the complete text of their announcement:
Association of TeleServices International, Inc
12 Academy Avenue, Atkinson, NH 03811CONTACT: Chariene Glorieux
(866) 896-2874
FOR IMMEDIATE RELEASE
Monday, June 23, 2008
Outstanding Service Earns National Award
Hastings Communication Services, Inc.
Wins ATSI Award of ExcellenceHastings Communication Services, Inc. of Austin, TX has been honored with the exclusive 2008 Award of Excellence for the eleventh consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call center services including telephone answering and message delivery. Hastings Communication Services, Inc. was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.
After six months of intensive testing, an independent panel of judges scored call- handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence.
“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels.” says ATSI President Allan Fromm. “We congratulate Hastings Communication Services, Inc. for their achievements.”
Now an eleven-time winner, Hastings Communication Services, Inc. earned the Diamond Award for eleven consecutive years.
ATSI extends its congratulations to the staff of Hastings Communication Services, Inc. on their proven quality service to their customers.
About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.