Partnering with Hastings Communication Services for Success

A wide range of businesses, utility companies and municipal water districts rely on Hastings Communication Services for live telephone answering services. Hastings provides a vital connection between utility companies and customers during high density call periods, such as a power outage or water main break.

Our remote receptionists answer each call courteously with a custom script that enables us to gather pertinent information and respond correctly. Together, we establish a rapid response system – the protocol for answering calls and dispatching messages. We often handle overflow calls during critical time periods or perform key tasks such as collections.

Clients also benefit from emergency power systems put in place in case of a utility power failure along with redundant data storage and backup procedures that are strictly adhered to by our IT team. All calls are recorded for quality assurance and training purposes.

Capturing new business

In addition, we partner with clients to capture new customers with professional and courteous personalized service. Our live telephone operators answer each call with a customized script and protocol for directing calls or relaying messages via email, text message, cell phone, pager, fax or phone call from the operator.

World class business practices

Our successful track record over sixty years in the telephone answering industry has enabled us to broaden our services while maintaining the highest quality product. Each member of Hastings’ team completes extensive training on the state-of-the-art technology, customized client scripts and call answering protocol. We customize our service to meet each client’s unique needs.

At Hastings, we pride ourselves on the award winning service quality and professionalism that our clients have come to expect. We are environmentally responsible and have implemented energy conservation measures and practices to help preserve our earth’s natural resources.