Caring for Customers with Personalized Telephone Answering Services

A wide range of healthcare providers and personal care companies rely on Hastings Communication Services for the personalized customer service of a live telephone operator. The customer experience begins with the first impression made in that first phone call. Was the receptionist friendly and courteous? Were they able to address your healthcare issue efficiently and connect you to someone who could schedule an appointment?

Customers often call with a personal healthcare issue and want to be treated by caring staff members, who are able to answer routine questions and connect them to the right person. Hastings offers live telephone answering services to healthcare providers - from chiropractors and dentists to optometrists and veterinarians.

Based on your specific call processing provisions, calls are connected to the right person member of your staff or a message is relayed via email, text message, cell phone, pager, fax or phone call from the operator. Criteria for emergency healthcare issues are established so that Hastings Remote Receptionists can efficiently dispatch calls and messages with the appropriate urgency status.

For instance, a chiropractor may provide Hastings telephone operators with a script to elicit pertinent information such as symptoms, type of injury or pain level they are currently experiencing. Based on an established response system, the call is dispatched with an urgent or priority status so that scheduling personnel are alerted to find the earliest opening for that patient.

Hastings is HIPAA compliant and also offers clients you the option to place customer orders efficiently - by completing online forms or entering information into a your database, or data form. Whether callers are requesting prescription refills or calling to schedule a well visit or routine appointment, Hastings Remote Receptionists answer your phone calls with outstanding telephone etiquette and care for each potential customer as their own.

Your business benefits by lowering your overhead while offering patients and customers enhanced responsiveness through personalized telephone answering services 24/7 365 days of the year. Our service enables professionals like you to focus on your core business with fewer interruptions to your key staff. And if your staff is equipped to answer calls during business hours, you may simply reply on Hastings to handle overflow calls that may otherwise go unanswered or receive a busy signal.

Your callers will benefit from the assurance that a person is caring for their healthcare needs, responsively and courteously. They will remember the personalized service and customer care they received from the first phone call to your professional healthcare service.