Smartphones have become ubiquitous in the business world today. When was the last time you checked your email? Added a personalized ringtone? Been buzzed while in a meeting? Blackberries have been garnered the nickname "crackberries" for their addictiveness. And iPhone users show off their capabilities proudly touting their superiority.
Today, smartphone technology enables each of us to stay connected, checking messages and multiple email accounts instantly. Some consider this a good thing - others a distraction.
Many businesses today are harnessing smartphone technology to more efficiently process sales, respond to customers and perform routine business activities.
Hastings Communication Services empowers clients through comprehensive business solutions that help capture more clients, improve customer service and track business communications.
"Hastings helps me to more efficiently respond to client calls," says Keith Miller, President of Authorized Credit Card Systems. "I can screen calls and personally respond to new sales opportunities more quickly than listening to voicemail and placing a phone call."
Hastings offers live telephone answering services to a range of diverse businesses across the country. Technology at the heart of Hastings Communication Services synchronizes the appropriate client script with the incoming call so every representative knows how to answer and process each call.
Together, we'll establish a protocol for answering your business phone calls. Some of our clients prefer to connect callers directly to key personnel. Others prefer calls routed based on their urgency, with routine calls dispatched via text message, email, pager or fax.
According to Miller, Hastings has enabled him to grow his business through improved customer acquisition, enhanced customer support and increased customer retention. "When I see a call coming in from Hastings, I know that within a couple of minutes a text message will appear on my iPhone. I can read the text faster than listen to a voice message, then instantly call back with just one touch. Clients are often surprised to hear back from me so quickly."
Miller uses the "one touch" to capture new clients as well as respond more rapidly to existing clients who may have a quick question or be experiencing urgent technical issues. "I'm usually only 10 or 20 minutes away from a business when they call and I can often adjust my schedule to swing by and meet with them that afternoon or evening."
An added-value of using Hastings and smartphone technology is the improved communications record-keeping aspect. "I can scroll through months of text messages with contact info in my iPhone and easily follow up with prospects and existing clients," continues Miller. In addition, all phone calls and messages are recorded by Hastings for training and quality assurance.
The phone calls and messages archived by Hastings can be used by clients as an integral component of their Customer Relationship Management or CRM system.
Customers value personalized service and a rapid response. Contact Hastings for a complimentary consultation to learn more about how your business can benefit from harnessing smartphone technology.